All orders are processed as soon as possible after order confirmation and receipt of payment. Payment is required upfront because all stones are customised and can't be on-sold to recoup costs should there be a change of mind.
Order and pay online, or contact me directly to discuss and place your order; I will issue an invoice which needs to be paid in full before production can begin.
Once payment has been received, I will draft one or more designs and send them to you for review and acceptance, confirming the design, wording and colours.
Once the artwork has been approved, please allow up to 10 business days for production and delivery (or up to 15 working days for bulk orders)
Your stone will be delivered by courier and you will receive an email with the tracking information.
