Frequently Asked Questions

All orders are processed as soon as possible after order confirmation and receipt of payment. Payment is required upfront because all stones are customised and can't be on-sold to recoup costs should there be a change of mind.

Order and pay online, or contact me directly to discuss and place your order; I will issue an invoice which needs to be paid in full before production can begin.

Once payment has been received, I will draft one or more designs and send them to you for review and acceptance, confirming the design, wording and colours.

Once the artwork has been approved, please allow up to 10 business days for production and delivery (or up to 15 working days for bulk orders)

Your stone will be delivered by courier and you will receive an email with the tracking information.

Unless otherwise requested, I use Eastern Greywacke Tumbled River Stone, due to it’s aesthetic shape, colour and smooth texture. Subject to availability, I also use South Island Beach Flat Schist and various Engineered Stone and Granite tiles which are recycled from kitchen benchtop offcuts. Bricks, tiles and other materials can also be engraved upon request and will become available as choices on this website over time. Please contact me to discuss your requirements.

For more info, see the Stone & Colour Info page from the Site Menu.

Everyone says they go the extra mile for their customers, but I would hope in my case that it’s actually true. I use abrasive sandblasting to engrave my stones and I believe my creations are different and more creative than anything else offered by New Zealand companies using the same method.

Some of my Signature features include:

• I use a greater surface area of the stone.

• I offer more highly detailed designs

• I offer more creative designs

• I offer a choice of generic or tailored designs to the information provided, such as pet personality

• I offer pet paw replication on stone

• I use a wide range of beautiful metallics and colours

• I’m the first in NZ to offer custom engraved Glow-in-the-Dark stones

• I offer more stone sizes

• I offer different price ranges to suit your budget

• If you need help, I work with my customers every step of the way

• I offer free video consultations

• I gift wrap every stone for free

Oh no, thank you for picking that up! If you can let me know what the problem is, I will get that fixed as soon as I can. You can contact me through my Contact page or email sales@handcarvedrocks.co.nz.

All products are hand or custom engraved, thereby Hand Carved Rocks cannot offer refunds for change of mind, incorrect sizing choices, or incorrect inscriptions, which are approved by the customer prior to production. Stone types, sizes, dimensions and colours, are stated on this website and also within the customer ‘Artwork Acceptance form’, which is a mandatory component of the order and production process. It is the customer’s responsibility to review and ensure the delivery address and all information to be engraved is correct, before notifying of their approval to proceed.

To protect both the customer and Hand Carved Rocks, all order information and subsequent changes prior to production must be recorded, received and confirmed in writing.

For giftware purchases, it is understood the customer has read and accepted the relevant stone specifications, font and colour choices prior to placing the order, and accepts there is no refund available for change of mind or incorrect purchases after the products have been dispatched.

If the giftware has not yet been couriered, purchases can be refunded via the same purchase payment method. Please allow up to 10 business days for the bank to process.

Your order will be handled and packaged with the utmost of care to minimise any potential damage during transit. In the event your order has been damaged during shipping, please retain and return your order to it’s original packaging and contact us for further instruction. We will require the item(s) to be returned to us in its original packaging and will organise collection by courier. The damaged item(s) will be assessed, and solutions discussed with you, which may include a possible replacement of the product or a refund of the relevant purchase amount.

Hand Carved Rocks reserves the right to reject a returned product for replacement or refund, if we conclude any damage has been caused by the customer after delivery and receipt of the product. It is the customers responsibility to notify us within five (5) days of receiving the damaged goods. All notifications after this period will be considered void.

Further information can be found in the site Terms & Conditions.

Having trouble accessing any of my social media accounts? Some people have problems accessing links from their mobile phones (especially facebook). Here are the full URL addresses for my social media.

FACEBOOK (handcarvedrocksnz)

https://www.facebook.com/handcarvedrocksnz

TWITTER (handcarvedrock)

https://twitter.com/handcarvedrock

INSTAGRAM (handcarvedrocksnz)

https://www.instagram.com/handcarvedrocksnz

PINTEREST (handcarvedrocks)

https://www.pinterest.nz/handcarvedrocks